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Helping Families Reach Resolution

At National Online Mediation Service, our qualified mediators are here to help you resolve disputes in a less confrontational, time-consuming and costly way than going to court. Through open communication, negotiation and finding common ground, our mediators aim to create better outcomes for families and parents in in Port Macquarie, Sydney, Brisbane, Melbourne and throughout Australia.

We participate in a wide range of complex parenting matters through our online platform—acting as a neutral third party to help you reach a confidential agreement that benefits all parties involved. Family mediation can be beneficial as you have more control over the outcome than you typically would in court. This means you can tailor the terms of your agreement to suit the specific needs of your family. We encourage our clients to consider mediation as a way to resolve disputes peacefully and amicably.

How Does Family Mediation Work?

Our online mediation process is as follows:

  1. Initial consultation: The process begins with an initial consultation where our mediator assesses the situation and determines if mediation is suitable for your specific case.
  2. Discussion & identification of issues: The mediator works with both parties to identify the issues at hand and helps them find common ground.
  3. Negotiation & communication: Through standard mediation, shuttle mediation, co-mediation or multi-party mediation, the parties work towards a mutually acceptable agreement.
  4. Drafting the agreement: If an agreement is reached, our mediator will draft a written agreement that outlines the terms for all parties to sign.

Should your matter need to progress to court proceedings, mediation is often a prerequisite before legal action can be taken in court. By participating in mediation, you’ll be fulfilling this requirement.
For more information, contact National Online Mediation Service today; we’re happy to answer any questions or concerns you may have.

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Frequently Asked Questions

For parenting matters, the children are always the primary focus. Mediation is far less costly, less stressful and much quicker than court. At mediation, you are able to discuss your issues and concerns in a safe, neutral and confidential setting. You have control over the agreements that are reached, affecting you and your children. The parents work together to reach a consensus. The long-term compliance and co-parenting are dramatically greater than court-imposed decisions. The long-term outcomes for the children are dramatically improved. The biggest single negative impact on children of separated parents is caused by the level of conflict between the parents.

The mediator will follow the facilitative model of mediation for parenting matters. For property matters, where there are children, the children remain focal in the negotiations and decisions. The mediator will follow the evaluative model of mediation for property matters.

There can be parenting plans, Heads of Agreement, Consent Orders or Binding Financial Agreements. We can help draft each of these.

The mediator, the participants, their solicitors and the Independent children’s lawyer, if there is one. An interpreter may attend if one is required. A participant can have a support person, but only with the consent of everyone. A support person may be required to leave the mediation if the Family Dispute Resolution Practitioner forms the view that their presence is not assisting. Children are never permitted to attend FDR conferences.

  1. The matter is urgent, e.g. one parent is withholding a child or children from the other parent.
  2. The matter involves allegations of child abuse or family violence.
  3. A delay in commencing court proceedings would create a risk of child abuse or family violence.
  4. It is impractical for the parties to attend FDR, e.g. one party cannot be contacted.
  5. A party is not able to participate in the process due to health issues, including mental health issues.
  6. The issue in dispute is a breach of an existing order in the last 12 months.

Generally, a minimum of a couple of hours but usually about four hours, including the intake assessments for a parenting matter or a property matter. If it is done by shuttle, it will take longer. If it is a multi-party mediation or a translator is needed, it will take longer. If it is parenting and property, it will generally take a whole day.

If you reach an agreement and want it legally enforceable, then you can complete an Application for Consent Orders and a Form of Order and lodge them online with the Federal Circuit and Family Court of Australia. There is a filing fee of about $170. You do not need solicitors, but it is a good idea for an experienced solicitor to draft the documents to get them correct. A Judicial Registrar considers the orders in Chambers (in their office) and issues the orders.

The purpose of the certificate is to allow people to file an application at court if one participant refuses to participate in mediation or if the mediation is unsuccessful.

Court may award costs against a party on the basis of failure to attend mediation or not making a genuine effort.

The certificate cannot be amended, and there are no comments added by the issuer.

Mediators are not required to provide the court with any additional information, including the reasons for their decisions about the issue of the certificate.

There are five types of section 60I certificates that the mediator can issue:

(a) _______________________ (party or parties) did not attend family dispute resolution with me and the other party or parties to the proceedings, but that person’s failure to do so was due to the refusal, or the failure, of the other party or parties to the proceedings to attend.

(b) _______________________ (party or parties) did not attend family dispute resolution with me and the other party or parties to the proceedings because I consider, having regard to the matters mentioned in sub-regulation 25 (2), that it would not be appropriate to conduct the proposed family dispute resolution.

(c) _______________________ (parties) attended family dispute resolution with me, and all attendees made a genuine effort to resolve the issue or issues in dispute.

(d) _______________________ (party or parties) attended family dispute resolution with me and the other party or parties to the proceedings, but _______________________ (party or parties) did not make a genuine effort to resolve the issue or issues in dispute.

(e) _______________________ (party or parties) began attending family dispute resolution with me and the other party or parties to the proceedings, but I consider, having regard to the matters mentioned in sub-regulation 25 (2), that it would not be appropriate to continue the family dispute resolution.

Only Family Dispute Resolution Practitioners accredited by the Attorney General can issue 60I certificates.

It is a written agreement that sets out the arrangements for co-parenting the children. We can provide you with a sample parenting plan as well as sample parenting orders and property orders.

Parenting Plans are not enforceable by law; however, the Family Law Act at sections 63C, 64D, 65DA and 70NBB recognise parenting plans. If there is a dispute in court, the court will take note of a previous parenting plan. A parenting plan also has the ability to be set aside. If there is a parenting plan in place, then there is no need for any court intervention.

A parenting plan is not legally enforceable.

A Heads of Agreement for property signed by the parties is enforceable at law according to the case law.

Consent Orders for parenting and/or property become legally enforceable when sealed by a court.

A Binding Financial Agreement signed off by two solicitors is enforceable.

A Binding Financial Agreement or sealed Consent Property Orders are necessary for superannuation splitting or transferring property without paying stamp duty.

A Heads of Agreement can be translated into consent orders. We draft Heads of Agreement in legal terms to make them easily transferable.

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What Can Family Mediation Cover?

Family mediation can provide a safe and judgment-free space to establish custody arrangements, parenting responsibilities, communication between co-parents and children, as well as decision-making regarding the child’s education, religion and extracurricular activities. National Online Mediation Service can also help facilitate a post-separation relationship between ex-spouses—taking into account discussions of financial matters related to child support, property and asset division, conflict resolution between parents and in-laws, guardianship issues and relocation of a parent or child.

Mediation can also provide a constructive platform to resolve issues related to blended families, including parenting agreements between multiple parents. Additionally, family mediation can be helpful in addressing issues related to domestic violence and abuse. With the help of our mediators, families can find the best way to move forward that is in everyone’s best interests.